Table of Contents
1. Introduction
At My Rack Rent, we strive to provide the best possible service to our users. We understand that there may be circumstances where you may need to request a refund. This Refund Policy outlines the conditions under which refunds are issued and the process for requesting a refund.
2. Eligibility for Refunds
- Rack Rentals:
- Full Refund: Cancellations made 7 days prior to the rental start date will receive a full refund.
- Partial Refund: Cancellations made within 7 days of the start date will be subject to a 50% cancellation fee. The remaining 50% of the rental fee will be refunded.
- No Refund: Cancellations made on or after the rental start date are not eligible for a refund.
- Exam Support: Due to the digital nature of our exam support resources, we do not offer refunds for these services once purchased. All sales of exam support materials, including practice exams and study guides, are final.
3. Refund Process
To request a refund, please follow these steps:
- Contact Us: Email us at [email protected] or call us at +91 95608 08768 with your order details and the reason for the refund request.
- Review: Our team will review your request and determine if it meets the eligibility criteria outlined in this policy.
- Approval: If your refund request is approved, we will process the refund to your original method of payment within 7-10 business days.
- Notification: You will receive an email notification once the refund has been processed.
4. Non-Refundable Items
The following items are non-refundable:
- Exam support resources purchased after the transaction is completed.
- Any services that have already been rendered or used.
5. Exceptions
In certain circumstances, we may consider exceptions to our refund policy:
- Service Interruptions: If there is a technical issue or interruption in our services that prevents you from using our rack rentals, you may be eligible for a prorated refund or service credit.
- Special Cases: If there are extenuating circumstances, please contact us to discuss your situation. We will review each case on an individual basis.
6. Contact Information
If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:
- Email: [email protected]
- Phone: +91 95608 08768